Frequently Asked Questions

Everything about your star map, answered straight.

How does it work?

Tell us a place, date and time that matter to you. We chart the real night sky above those exact coordinates from astronomical data and print it, made to order, in the UK.

How long until it arrives?

Every piece is made to order — production takes 3–5 working days before dispatch. UK delivery is free and tracked, and typically arrives 2–4 working days after dispatch. You get tracking by email the moment it ships.

Can I check my design before it prints?

Yes. The builder shows you a live preview as you design — what you see on screen is exactly what we print, so you can check every star, the place and the date before you order.

What if I made a mistake in my order?

Email us at [email protected] as soon as you spot it. Production doesn't start the instant you order, so if you catch it quickly we can usually put it right before it prints.

What sizes and formats are there?

Three sizes (30x40cm, 50x70cm, 60x80cm) as an archival matte print, or framed in solid oak, ready to hang.

Can I return a personalised item?

Personalised items are exempt from change-of-mind returns under UK consumer law — but if your order arrives damaged, faulty, or wrong, we remake and reship it free, or refund you in full where a remake is not possible. See our Refund Policy.

Still stuck?

Email [email protected] — a human reads it.

DESIGN YOUR STAR MAP ▸